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KC
Trains
"Learning is a Journey.....Not a
Destination" |
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| Workshop Name: |
Exceptional Customer Service:
Exceeding Expectations
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| Contact Hours:
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6 or customizable |
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Workshop
Instructor:
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Tiffany Hentschel or
Seana
Vece |
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Workshop
Description:
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Service is the most important commodity libraries and
service organizations have to offer, and it is the most demanding. When
your staff feel tired or stressed, they may find it difficult to treat
each person like they are "the most important person" at that time. But,
that's what exceptional customer service is all about - conveying personal
caring and consideration to each individual.
Each member of your staff, whether they have lots of
room for improvement or they are already outstanding, can become even
better at serving others. |
| Who Should
Attend: |
Supervisors, Librarians, Non-Profit
Organizations |
| Application: |
Click here for an application
form
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Kansas
City Metropolitan Library & Information Network
15624 E. US Highway 24
Independence, MO 64050
Phone: 816/521-7267
Fax: 816/461-0966
E-Mail: sburton@kcmlin.org
Last Updated
9/1/05
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